Privacy Policy
Hishabkari is a business app made by Jafait Technologies. This policy explains what information we collect, why, and the choices you have. When we say “we”, we mean Jafait Technologies.
1. Who we are
Hishabkari is operated by Jafait Technologies, Bangladesh. Contact: hello@hishabkari.com.
2. Information we collect
- Account information: your name, email, phone number, business name and password (stored as a secure hash).
- Business data you enter: products, stock, orders, invoices, customers (names, phones, addresses), expenses, dues, staff and payroll records, assets and offers.
- Connected channel data: if you connect Facebook, Instagram, WhatsApp or website chat, we receive the messages and sender names/handles sent to your business so they appear in your inbox. If you connect WooCommerce, Shopify or a courier, we receive the products, orders and parcel statuses from those services.
- Payments: payment references (such as a transaction ID) you give us to activate your plan. We do not store card numbers.
- Device and usage data: a push-notification token, basic logs (time, request type, errors) and your language setting.
3. How we use it
- To provide the app: show your data, calculate your reports, send and receive messages, sync your store, book couriers.
- To send you notifications and service messages such as login codes, password resets and plan reminders.
- To send SMS to your customers when you ask us to, charged to your wallet.
- To keep the service secure, prevent abuse and fix problems.
- To bill you and activate your plan.
We do not sell your data. We do not use your customers’ messages to advertise to anyone.
4. Facebook, Instagram and WhatsApp data
When you connect a Meta account, we use the permissions you grant only to read and reply to messages and comments sent to your page or number, and to show them in your inbox. Access tokens are stored encrypted. We do not use this data for advertising or share it with other customers. If you disconnect a channel, we stop receiving new data and delete the stored access token. You can also ask us to delete the messages (see Data Deletion).
5. AI replies
If you switch on AI replies (Pro plan), the customer’s message and the product information you provided are sent to an AI service provider to write a draft reply. We do not allow the provider to use this data to train its models where such control is available to us.
6. Who we share data with
- Service providers that help us run the app: cloud hosting and database, push notifications (Google Firebase), email and SMS delivery, and the AI provider above. They may process data only to provide their service.
- Couriers and stores you connect (Pathao, RedX, Steadfast, WooCommerce, Shopify): we send them only what is needed for the action you request, such as a parcel’s recipient details.
- Authorities when the law requires it.
7. Where your data is stored
Data is stored on cloud servers that may be located outside Bangladesh. We take reasonable steps to protect it, including encryption of stored connection keys and secure connections (HTTPS).
8. How long we keep it
We keep your data while your account is active. If you ask us to delete your account, we delete or anonymise your data within 30 days, except records we must keep by law (for example billing records).
9. Your choices and rights
- Access and correct your information inside the app.
- Export your records (invoices, statements) from the app.
- Ask us to delete your account or data: see Data Deletion or write to hello@hishabkari.com.
- Turn off notifications in your phone settings.
- Disconnect any connected channel or store at any time.
10. Your customers’ data
You are responsible for the personal data of your own customers that you enter into Hishabkari, and for having the right to use it. We process it on your behalf to provide the service.
11. Children
Hishabkari is for businesses and is not meant for people under 18.
12. Security
We use access controls, hashed passwords, encrypted keys and HTTPS. No system is perfectly secure, so please use a strong password and do not share it.
13. Changes
We may update this policy. We will change the date above, and tell you in the app if the changes are important.
14. Contact
Questions about privacy: hello@hishabkari.com.