Refund Policy
This policy explains when you can get money back for Hishabkari. Please read it before you pay.
1. Free trial
Every new account has a free trial so you can test the app before paying. We recommend you use it fully before choosing a plan.
2. Subscriptions
- If you are unhappy within 7 days of your first paid period and have not made heavy use of the paid features, write to us and we will refund that payment.
- After that, payments for a period already started are not refundable, but you can stop renewing at any time.
- For a 12-month plan, we refund the unused months only if we shut down the service or you cannot use it because of a fault on our side that we cannot fix.
3. Mistakes
If you were charged twice or the wrong amount, tell us and we will correct it or refund the difference.
4. Wallet balance and SMS
Money you add to your wallet is for SMS and other usage inside Hishabkari. Used balance is not refundable. Unused balance can be refunded on request if you close your account.
5. How to ask
Email hello@hishabkari.com from your account email with the payment reference (for example the transaction ID) and the reason. We reply within 3 working days. Approved refunds are sent back to the same payment method, usually within 7 to 10 working days.